2025-03-31 2025-04-20

Technical Services Manager - Operations

Western Municipal Water District
  • Organization Type: Public Water/Wastewater Agency
  • Location: Riverside, California
  • Job Status: Full-time
  • Job ID: 94713
  • Organization Website
    Organization Type: Public Water/Wastewater Agency
  • Location: Riverside, California
  • Job Status: Full-time
  • Job ID: 94713
  • Organization Website

At Western Municipal Water District ("Western Water") we're looking for an experienced Operations Field Manager for Technical Services with an interest in developing and implementing programs involving energy management and optimization in water and wastewater systems and plants, including the development and establishment of new systems integration, baseline performance metrics and tracking systems. We need someone who is experienced, organized, detail-oriented and can support a variety of team needs while balancing shifting priorities and a range of day-to-day tasks.

If you're a team player with strong technical skills in energy management and optimization, and project management experience, with demonstrated interpersonal skills who strives to raise the bar and is looking for a challenging new opportunity to elevate Western Water’s technical services management program, then this is your chance to join an exceptional agency and be part of something bigger.

ABOUT WESTERN WATER

  • Western Water is one of the largest public agencies in Riverside County providing water and sewer services to nearly one million people; and

  • We see ourselves as more of a business than a bureaucracy; and

  • We view our customers as an essential partner in ensuring long-term water security for our region; and

  • Together, the Western Water team is focused on being the definitive leader in water and sewer services, upholding the highest level of stakeholder trust.

Western Water was awarded the Top Workplace Award for 2023. The Top Workplace Award recognizes organizations that excel in creating a positive working environment for their employees. This award is based on employee feedback regarding various aspects like workplace culture, values, leadership, compensation, benefits, and work-life balance.

Western Water’s values include:

  • Service Excellence

  • Efficiency

  • Water Supply Reliability

  • Fiscal Responsibility and Value

  • Public Trust, Accountability and Transparency

  • Environmental Stewardship

  • Employee Empowerment

  • Innovation

Western Water is a dynamic, forward-thinking agency dedicated to delivering potable water, recycled water, and wastewater services to nearly one million customers across Riverside County. As one of the region's largest and most impactful utilities, we are committed to the highest standards of transparency, innovation, and environmental stewardship.

THE TEAM
The Technical Services team is slated to become the Operations Department's primary internal resource to lead project management efforts for commissioning and start-up for new facilities, development of standard operating procedures (SOPs), and operations and maintenance (O&M) manuals, and will coordinate closely with other Western Water departments including Engineering and Water Resources. Goals for this team will be to provide critical support assistance in troubleshooting difficult technical issues such as water quality, process control, and new or emerging environmental compliance requirements.

THE POSITION
Under general supervision, the Operations Field Manager for Technical Services provides a variety of field and office operations related to a broad range of services and programs for the Operations Division and requires water/wastewater industry knowledge and experience, ability to troubleshoot difficult technical problems and to develop solutions for implementation. The incumbent shall be collaborative, team-oriented, and a self-starter with the ability to produce written plans, documents, and reports.

IDEAL CANDIDATE
The ideal candidate is an experienced professional with a proven track record of managing and collaborating on projects for a high-performing team in a complex public utility environment. In addition to technical expertise, you bring exceptional emotional intelligence, communication skills, and a talent for building productive relationships with a wide range of stakeholders between departments within Western Water that we work with and support.

Your collaborative mindset and commitment to transparency will be key to partnering effectively with the Operations Director and peer leaders across Western Water. You'll serve as a trusted advisor on critical agency technical issues and be an ambassador for the department's priorities. Like the Director of Systems Operations, you believe in directly interacting with staff and will be a visible presence for both your team and customers.

Personal Competencies/Characteristics

  • A relationship-builder who is proactive in establishing and leveraging partnerships with key stakeholders.

  • Open, approachable, and action-oriented; exercises good judgment; treats others with respect.

  • Collaborative approach to working with others; able to bring people together and leverage common interests to perpetuate the goals of Western Water.

  • Outstanding facilitation, presentation, and leadership skills.

  • A self-starter who exhibits high initiative and a strong work ethic; embraces the opportunity to make a difference.

This advanced-level classification is responsible for independently performing diverse and specialized work in coordinating technical activities associated with energy management and optimization with accountability and ongoing decision-making responsibilities. The incumbent is responsible for providing technical-level support to management and staff as required in the areas of troubleshooting, project management, and program development and implementation. Positions at this level exercise mostly independent judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Incumbents within this classification report to the Director of Systems Operations and may provide direction to assigned employees.

District employees are expected to work overtime, weekends, evenings and holidays as required to accommodate Western Water's needs, in addition to responding as a Disaster Emergency Service Worker.

Please see full job description at https://www.governmentjobs.com/careers/wmwd

When applying, mention you saw this opening listed at WaterDistrictJobs.com.